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Avaya Context Store Snap-in

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Release 3.2

Avaya Context Store Snap-in Release 3.2 and Service Pack 1 (Release 3.2.0.1) were made generally available in October 2016; Feature Pack 1 (Release 3.2.1.0) was issued in December 2016; Feature Pack 2 (Release 3.2.2.0) was issued in March 2017 and Service Pack 1 (Release 3.2.2.1) was issued in April 2017. This is NOT the latest release of this Avaya Breeze® snap-in. The latest release is recommended for new development.

New in the 3.2 Feature Pack 2 Service Pack 1 Release

There are no new features in this release. For information about interoperability and a detailed description of the full feature set, see the Reference and Developer Guides, which are available under the Downloads tab.

New in the 3.2 Feature Pack 2 Release

Context Store 3.2.2 includes the following new and enhanced features:

  • External DataMart Schemas:
    The cs_operation and cs_provision table schemas have been modified. The new schema_json field must be included in the database schemas.
  • CSManager:
    The "Use 'Public Machine Provisioning' for Context Store data-grid" attribute is no longer required.
  • Customer Journey:
    An enhanced Customer Journey feature is now available for Oceana deployment only.

New in the 3.2 Feature Pack 1 Release

Context Store 3.2.1 includes the following new and enhanced features:

  • Customer Journey Visualzation:
    Updated to support data request by groupId (in addition to request by contextId) to allow for multi-session journey viewing.
  • Context Group Id:
    It is now possible to add and update the groupId field in an existing Context object.
  • JavaScript SDK:
    The Context Store JavaScript SDK is now available as a package within the Avaya Breeze® Client SDK.

New in the 3.2 Release

Context Store 3.2 introduced the following new and enhanced features:

  • Context Store SOAP Web services API:
    Provides a SOAP-compliant interface that can be used as an alternative to the existing ReST API.
  • Context Store JavaScript SDK:
    Provides a client library that developers can use to create browser-based solutions that interact with Context Store via its ReST API.
  • Customer journey visualization:
    Enables customers to use the audit trail data to produce a visualization of a customer’s interactions.
  • Context Store Query (CSQuery) Snap-in:
    Enables retrieval of context data that is no longer available in the Context Data grid from an external data mart.
  • Authorization Service:
    Provides authorized access to context data using the Avaya Breeze® Authorization Service snap-in.
  • Audit trail enhancement:
    Now includes data from an external data mart retrieved using the CSQuery Snap-in.
  • Context Store ReST API enhancement:
    Now enables retrieval of aliasIds associated with a contextId, and of contextIds associated with an aliasId.

For more detailed information about these new and enhanced features, see the Release Notes, Reference Guide and Developer Guide, which are available under the Downloads tab.

Compatibility and Interoperability

The following Avaya product releases are required to use the Avaya Context Store Snap-in Release 3.2.2:

  • Avaya Breeze® Platform 3.2.
  • Avaya Aura® System Manager 7.0.1.

The following resources should be used with the Context Store Snap-in Release 3.2.2.1:

Release Notes

Software Development Kits

  • Avaya Context Store Snap-in SDK, Release 3.2.2.1 (18.8 MB .zip)

    This archive includes:
    • Context Store Java SDK
    • Developer Guide for Java SDK
    • Sample Java client code (uses Java SDK)
    • Sample C# client code (uses ContextStoreRest API)
    • Sample application for the Event Stream feature

Note: The JavaScript SDK is now incorporated in the Avaya Breeze® Client SDK.

Developer & Product Documentation

Development Tools and Other Resources

The following resources should be used with the Context Store Snap-in Release 3.2.2.0:

Release Notes

Software Development Kits

  • Avaya Context Store Snap-in SDK, Release 3.2.2.0 (17.8 MB .zip)

    This archive includes:
    • Context Store Java SDK
    • Developer Guide for Java SDK
    • Sample Java client code (uses Java SDK)
    • Sample C# client code (uses ContextStoreRest API)
    • Sample application for the Event Stream feature

Note: The JavaScript SDK is now incorporated in the Avaya Breeze® Client SDK.

Developer & Product Documentation

Development Tools and Other Resources

The following resources should be used with the Context Store Snap-in Release 3.2.1.0:

Release Notes

Software Development Kits

  • Avaya Context Store Snap-in SDK, Release 3.2.1.0 (18.6 MB .zip)

    This archive includes:
    • Context Store Java SDK
    • Developer Guide for Java SDK
    • Sample Java client code (uses Java SDK)
    • Sample C# client code (uses ContextStoreRest API)
    • Sample application for the Event Stream feature

Note: The JavaScript SDK is now incorporated in the Avaya Breeze® Client SDK.

Developer & Product Documentation

Development Tools and Other Resources

The following resources should be used with the Context Store Snap-in Release 3.2.0.1:

Release Notes

Software Development Kits

Developer & Product Documentation

Development Tools and Other Resources

The following resources should be used with the Context Store Snap-in Release 3.2:

Release Notes

Software Development Kits

Developer & Product Documentation

Development Tools and Other Resources