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Avaya OneCloud Private Avaya Client SDK Avaya Oceana Solution Avaya Aura Platform See More Products Products A-Z

Avaya OneCloud Private

Telephony Services API (TSAPI) SIPREC API Call Details Recording API

Avaya Client SDK

Overview Programming Docs Developer Downloads Licensing Support & Testing

Avaya Oceana Solution

Assisted Chat Clients APIs Generic Channel APIs Digital Connector APIs Avaya Analytics BotConnector Snap-in Co-browsing Snap-in Context Store Snap-in CRMGateway Snap-in Engagement Designer Social Connector Snap-in Work Assignment Snap-in

Avaya Aura Platform

Application Enablement Services Communication Manager Presence Services Snap-in Session Manager System Manager Session Border Controller for Enterprise

See More Products

Avaya OneCloud UCaaS

IP Office Platform Avaya Workplace Client Avaya Vantage Device IP Deskphones Avaya Videoconferencing Endpoints

Avaya OneCloud CCaaS

Avaya Elite Multichannel Avaya Aura Contact Center Avaya Contact Center Select Avaya Orchestration Designer Avaya Workspaces for CC Elite Avaya Experience Portal Avaya Proactive Outreach Manager
About Devconnect Support Submit Support Tickets Support Forums Other Support Options

About DevConnect Support

Support Options Support FAQ Supported Platforms and Interfaces

Submit Support Tickets

Procured System Support
For procurement issues or questions Remote Lab Support
For issues and questions related to DevConnect remote labs Membership & Program Support
For membership and program benefits questions General Support
For general issues not covered by the other support tickets

Support Forums

Breeze Client SDK Engagement Designer Aura AE Services DMCC APIs Aura AE Services JTAPI Aura Contact Center Orchestration Designer

Other Support Options

Product Support Notifications Non-DevConnect Support Resources

Compliance Testing

About Compliance Testing Compliance Tested Solutions

About Compliance Testing

Compliance Testing Overview Avaya Interfaces Eligible For Testing Compliance Testing FAQ Compliance Testing Guide(s) (PDF)

Compliance Tested Solutions

DevConnect Marketplace Search Applications Notes

Labs & Sandboxes

Remote Labs Procurement Benefits

Remote Labs

Remote Labs Overview Avaya Aura Session Manager Avaya Aura AE Services & Communication Manager Self Services (Experience Portal) Avaya Contact Center Elite

Procurement Benefits

About DevConnect Procurement Access/View Procurement Catalog Procurement FAQs DevConnect Procured System Support

Program

Program Overview Program Benefits Membership Options

Program Overview

DevConnect Membership Levels DevConnect Program Guide (PDF) DevConnect Program FAQ

Program Benefits

Membership Benefits DevConnect Procurement Co-marketing

Membership Options

Manage My Portfolio/Solutions Manage My Profile

Co-Marketing

Co-Marketing Benefits Relationship Benefits Administer My Marketplace Presence

Co-Marketing Benefits

Co-Marketing Overview Logos Marketplace Co-branded Collateral Select Product Program

Relationship Benefits

Social Media 8-and-Out Podcasts Sponsorships Advertising

CRMGateway Snap-in

Latest Release: 3.8.1 (April 2021)

Interfaces

DevConnect supports application development using the following CRMGateway Snap-in interfaces:

CRMGateway ReST APIs and SDK

The Avaya CRMGateway Snap-in provides a set of ReST APIs and Adapter Software Developer Kit (SDK) to help developers write a custom adapter that can handle requests from the Avaya Oceana Solution to retrieve customer records from CRM systems and datastores. The ReST APIs are exposed by the Avaya CRMGateway snap-in, which is invoked by the Avaya Oceana Customer Management snap-in. The set of Java libraries in the Adapter SDK are used within and by the adapters to make requests to the CRM system.

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